New Tenants

Information for first arrivals

New Tenants

Arrival in the Netherlands

During office hours

To gain access to your rental property during office hours, you must schedule an appointment with our manager. On your day of arrival, after verifying your ID and rental contract, the manager will go through the house with you, tell you what is and is not allowed in the house and hand you the keys.

You can schedule your appointment by sending us an email or calling us on + 31 71 514 17 66

Bring a valid ID (a passport or ID card) and make sure your contract is signed and the bill has been paid.

Outside office hours

If you arrive outside opening hours or at the weekend or on a public holiday, an appointment must be made for key collection via our security service, Huschka. Let us know in time so we can prepare you for what to do. Call us on + 31 71 514 17 66. By appointment with Huschka, the door will be opened for you upon presentation of your passport or ID card and the signed contract. Your key can be found in the kitchen drawer of your home.

Make sure that…

You bring a valid ID (a passport or ID card) and make sure your contract is signed and the bill has been paid.

Each location has its own rules and possibilities.

Follow the link below for your location to see which (house)rules apply to your apartment complex.

I want to know more about my location 

Arrived in your apartment

When you just are arrived in the Netherlands and your are standing in your new apartment, it is useful to know which (house) rules apply for you in this building. This will help you quickly find your way around your apartment and prevent any unintended damage to your apartment.

Most of your questions can be answered by our caretaker when  he is showing you the apartment.

If you have any questions afterwards, you can find most of the answers here on the site. If you cannot find an answer to your question about your apartment, please do not hesitate to contact us.

In the right menu (desktop) (scroll down for mobile) you will find useful and important information which applies to your address.

Tenant Portal

All our tenants have their own page on the portal where they can view and arrange various matters and add support tickets.

No Access?
If you are not yet able to log in or have forgotten your password, you can easily request your login details by clicking ‘I don’t remember my password’.
You must use the email address on which you are known to us to log in..

Wrong email address?
If you receive a message that your ‘username (email address) and/or your password was incorrect’, please send us an email via with the request to (re)activate your page.

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