Technical issues

Technical issues can be reported on telephone number 071-5141766 or on e-mail address info@suwb.nl. Only urgent disturbances can be reported outside office hours.

Painting and repairs

In the apartment and in the general areas it is not allowed to repaint the walls, ceilings, woodwork etc. Clandestine overpainting and damage will be repaired at the tenant’s expense.

No drilling is allowed in the walls or ceiling. Only the use of ‘plastic concrete hooks’ is allowed to hang light poster and picture frames.

Windows

The outside of the windows is washed by a cleaning company. The inside should be cleaned by the tenant.

Avoid cracks in the glass: do not stick anything on the window and do not cover the windows with foil, newspapers or rubbish bags.

Objects in front of or on the window can cause temperature differences in the glass, resulting in a thermal break. You can reduce the risk of thermal breakage by adhering to the following rules.

-Do not glue or paint the glass.
-Do not place large objects directly behind the glass.
-Hang lamellas, curtains or Venetian blinds at least 6 centimeters away from the glass.

The tenant pays the bill for a new window; the glass insurance does not cover the damage of a thermal break.

Ventilate

Regularly ventilate your home by opening the windows ajar. This prevents condensation and mould.

Electricity, gas and water
Tenants must conclude a contract for the supply gas and electricity with an energy company on the effective date of the tenancy agreement. Regarding the supply of gas and electricity, the tenant can make its own choice (e.g., Van de Bron, Greenchoice, Vattenfall, Eneco, etc.). SCIS and SHWJ provide information about the contact details and application procedure of the energy and water suppliers.

The intermediate meters in the meter box measure the individual consumption. Once a year, the tenant receives a statement from the electricity supplier based on actual use less any advances that have been paid.

For water use, the tenant must also conclude a supply contract with Dunea.

When the rent of the apartment ends (the rent must be terminated one month in advance), the supply contracts with the gas and electricity supplier and Dunea (water) must also be terminated by the tenant. The suppliers will then prepare a final bill.

Lighting in the central hall, storerooms and access corridor to 73c and 73e is permanently switched on. The other central lighting is switched on when it gets dark.

Consumption via the electricity sockets in the storerooms for short-term use (e.g. hoover) are settled in the service charge.

Heating

The flats are equipped with a central heating boiler and radiators, as well as a mechanical ventilation system. Instructions for optimal use of the heating and ventilation system are available in the flat.

Smoke detector

There is a smoke detector in the apartment. Press the test button to check whether the smoke alarm is still working. The battery must be replaced by the tenant. If there is insufficient ventilation when cooking or if the bathroom door is opened after a long, hot shower, the smoke alarm may go off. Once the cause has been eliminated, the alarm will automatically switch off. Avoid unnecessary alarms and ventilate sufficiently.

Fire safety

The corridors, communal areas (building entrances) and stairwells are also escape routes. No bicycles, rubbish bags or other items may be left there. For safety reasons, no doormat may be placed in the corridors either.

Doors fitted with door closers close automatically and, for fire safety reasons, these doors may not be locked in the open position. The corridor in which the storerooms are located may also be used as an escape route for the shops on the ground floor in the event of a fire; it is strictly forbidden to place bicycles or other obstacles in this corridor.

Internet and television

In this building, cheap and fast internet and television from Ziggo is available. You pay for this via the service costs in the rent.

 Activating internet

The internet is not wireless. A network cable needs to be purchased.

Connect the network cable in the LAN socket in the wall to the computer. When connecting to the internet for the first time, you will get a start-up screen. Enter the contract number and date of birth there. The 11-digit contract number can be found at the top left of the rental contract.

If one prefers wireless internet, a router needs to be purchased. Always check first with ITT desk what type of router is needed and how best to connect it.

In case of problems with internet and television: contact the ITT desk. Tel.nr. 031-8501403.

Bicycle storage

There is a bicycle shed on the ground floor. Please do not put your bicycle in communal areas or in front of the entrance to your home or building. This blocks escape routes and hinders emergency services if they need to enter the building quickly. Bicycles found in the common corridor will be removed. Bicycles in the way are moved.

We remove incorrectly parked bicycles. The owner of the bicycle will have to pay the cost (for removal and storage; about €30). Once the costs are paid at the SHWJ, you can collect your bicycle (by appointment). The SUWB and the SHWJ are not responsible for any damage to locks that had to be cut to remove the bicycle.

Visitors can place their bicycles outside.

Cleaning your own home

Your home should be cleaned regularly. Upon termination of the rental contract, you should carefully clean your home before you leave. Careless cleaning may lead to non-payment of the deposit.

Cleaning of common areas

The entrance hall, corridors and stairwells are cleaned by a cleaning company: all residents contribute to this in the service costs. They are jointly responsible for keeping the entrance hall, corridors and stairwells tidy.

Letterbox

Each resident has their own locked mailbox that can be opened from the inside with a key.

Intercom

There is a videophone in the home that can be used to open the entrance door and communicate with visitors.

Washing machines

Each flat is equipped with a washing machine stand. You need to install a washing machine yourself. Any dryer can be placed on top of the washing machine.

 Parking

Paid parking is available in the vicinity or a (paid) parking permit can be requested from the municipality of Leiden via the website Gemeente Leiden, under “Parking permit request for residents” or at the city office Bargelaan 190.

Waste

Rubbish belongs in the waste containers. The caretaker or manager removes rubbish bags left on the gallery or in the corridor; the costs are payable by the tenant.

Waste can be deposited in the underground containers, on the outside of the building. For this purpose, a pass can be obtained from the municipality of Leiden via the website Gemeente Leiden, under Containerpas aanvragen, or at the city office Bargelaan 190, or via telephone number 14071 (say Leiden). Please state clearly that this is independent living accommodation.

Surplus household effects

Surplus household goods should be taken to the municipal waste disposal site of the Municipality of Leiden.

Service costs

In addition to the basic rent, an advance payment is made for the service costs. The service costs do not include costs for the individual consumption of district heating, electricity and water. Please note: the contracts for electricity and water must be concluded by the tenant himself. Which costs fall under the service costs is stated in the rental contract.

Rent allowance

If you want to know whether you are eligible for housing benefit, we refer you to the website of the tax authorities. On this site you can find out under which conditions you can be eligible for housing benefit and how you can arrange this. The information required for applying for housing benefit can be found in your rental contract or in the specification of the most recently sent annual rent increase letter.

Keys

Every tenant is given three keys to open the general doors, the flat entrance door, the storage door and the post box in the central hall.

If keys are lost or locked out, you can request the assistance of the caretaker on tel.no. 071- 5141766. Within office hours, the costs for remedying key loss or exterior locking are

€ 50,-. Outside office hours (at night and at weekends), the cost is €100,-.

Return of keys

At the end of the tenancy agreement, the keys can be left in the mailbox of your own residence on the ground floor. Put the key(s) in an envelope stating the address or attach an address label to the key(s).

Taxes and benefits

As a tenant in Leiden you pay two municipal taxes:

– waste levy (costs for the removal of household waste and bulky waste in the municipality),
– sewerage charges (costs for the maintenance of the sewer).

In most cases, the Tax Cooperation Gouwe-Rijnland (BSGR) sends the bill (assessment) directly to the tenant, in which case the bill must be paid by the tenant himself.

It is also possible that the landlord receives the bill and passes it on to the tenant via the service costs. Check your contract for an overview of the service costs.

Under certain conditions, a waiver of municipal taxes can be obtained. The conditions can be found on the website of the BSGR.

Deposit

With effect from 1 January 2022, new tenants will be charged a deposit of €750,- upon signing the tenancy agreement and starting to occupy the property.

If, after termination of the rental contract, the property is handed over clean, without defects, with the inventory present and full payment of the rental obligation, the deposit will be refunded.