I have lost my key(s)
Have you lost an electronic (salto) key? Report this to our office by adding a ticket to your personal page on portal.suwb.nl. You will receive an email when the key for your apartment has been programmed. Then come to the SHWJ office and bring a valid ID. An electronic (salto) key costs €20.
I have locked myself out
Salto tags
If you lose your Salto tag (door key) or locked yourself out within office hours please report this to our office at +31 71 514 17 66.
If you lose your Salto tag or locked yourself out outside office hours (evenings, nights and weekends) you can report this to the same telephone number +31 71 514 17 66 and a new salto tag will be issued.
For security reasons, we ask you to identify yourself as a legitimate tenant of the apartment before we issue a new key or open the door for you.
Be aware that there are costs involved in losing your key or locking yourself out.
| Within office hours | Outside office hours | Weekends | |
| Lose key tag | Price A + B | Price A + C | Price A + D |
| Locked yourself out | Price B | Price C | Price C |
A. Costs Keytag = € 20,-
B. Costs Personnel within officehours = € 50,
C. Costs Personnel outside officehours = € 80,-
D. Costs Personnel Weekends = € 160,-
